Shipping Details and Exchange Policy & Refunds

We offer same day shipping for the shoes that we have in stock.

Please allow 4-6 weeks for domestic shipping when using our Pre-Order option. You will be notified via email once your order ships.

Please allow 2-6 weeks for international shipping. You will be notified via email once your order ships.



To be eligible for an exchange, your item must be unused and/or unworn and in the same condition that you received it. You have 14 days after receiving your order to contact us.

If you need to exchange your item, please send us an email at and ship your item to:

byJAMES  2510 El Cerrito Dr., Dallas, TX 75228

with a note included specifying what you would like to exchange your item/s for.
We will ship your exchange as soon as we receive yours if we have it in stock or we will produce for you!

Shipping address for exchanges:
byJAMES designs

2510 El Cerrito Dr.

Dallas, TX 75228

You will be responsible for paying for your shipping costs for returning your item.


LOST PACKAGES: If your package gets lost in transit, byJAMES will do everything we can to assist you, however, we are not responsible for packages once proof of delivery is generated.